HEALTH TECH (TELEHEALTH CLINICAL) ADVANCED
Major Duties of the Health Technician (Telehealth Clinical) Advanced The Advanced Telehealth Health Technician works under the direct supervision of the Primary Care Telehealth Nurse Manager and serves as imager for store and forward programs, telepresenter for clinical video telehealth encounters, and scheduler for telehealth appointments at clinical care delivery site. The incumbent provides high level support, training, and advanced management of telehealth operations for clinicians and telehealth staff members with duties that may require travel (VA Medical Center, Community Based Outpatient Clinic, VA Outreach Clinic, etc). The incumbent provides and evaluates technical and administrative telehealth operations, supports performance improvement efforts, provides technical support to end-users, schedules simple and complex intra-facility and inter-facility appointments using the Telehealth Management Platform system, installs/configures/maintains/troubleshoots telehealth technology, and provides a variety of program supports duties. Work Schedule:
Monday through Friday, 7:
30 am to 4:
00 pm, 8:
00 am to 4:
30 pm (determined by the needs of the Service)Clarification on the work schedule may be address on interview. Financial Discloser Report:
Not required BASIC REQUIREMENTS:
Citizenship:
Citizen of the United States English Language Proficiency:
Must be proficient in written and spoken English Grade determination:
For GS-7, Health Technician (Telehealth Clinical) Advanced Experience. One year of experience equivalent to the next lower grade level of GS-6 and Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Ability to use independent technical judgment to analyze, evaluate and resolve problems. (b) Knowledge of quality control and assurance procedures and principles of performance improvement. (c) Ability to function effectively between competing priorities. (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment. (e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Assignment. At the Advanced Health Technician (Telehealth Clinical) level, the incumbent will monitor and capture workload credit, develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes. This would include; sampling techniques, taking measurements at various points in the telehealth process; and develop and provide reporting procedures that identifies and analyzes inherent weaknesses in work and telehealth procedures. The incumbent will coordinate and work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies; will be responsible for advanced telehealth technical support to patients, staff and providers; provides technical consultation and support for staff and patients via phone, web chat, social media and face to face sessions; provides instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers alike for the delivery of care using telehealth technologies. For all assignments above the full performance level, the higher level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. References:
VA Handbook 5005, Appendix G50, Health Technician (Telehealth Clinical). This position is at the Advanced level and is above the full performance level (GS-6) of the Health Tech - 0640 series. The actual grade at which an applicant may be selected for this vacancy is GS-7. Physical Requirements:
Satisfactory physical examination as determined by the Employee Health Unit upon appointment only. See VA Directive and Handbook 5019 http:
//vaww1.va.gov/ohrm/HRLibrary/Dir-Policy.htm . The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items (up to 44 pounds) such as manuals, record boxes, equipment or heavy lifting (45 pounds and over) to assisting patients. The work requires above average agility and dexterity. This position also requires the ability to distinguish basic colors
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday through Friday, 7:
30 am to 4:
00 pm, 8:
00 am to 4:
30 pm (determined by the needs of the Service)Clarification on the work schedule may be address on interview. Financial Discloser Report:
Not required BASIC REQUIREMENTS:
Citizenship:
Citizen of the United States English Language Proficiency:
Must be proficient in written and spoken English Grade determination:
For GS-7, Health Technician (Telehealth Clinical) Advanced Experience. One year of experience equivalent to the next lower grade level of GS-6 and Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Ability to use independent technical judgment to analyze, evaluate and resolve problems. (b) Knowledge of quality control and assurance procedures and principles of performance improvement. (c) Ability to function effectively between competing priorities. (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment. (e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Assignment. At the Advanced Health Technician (Telehealth Clinical) level, the incumbent will monitor and capture workload credit, develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes. This would include; sampling techniques, taking measurements at various points in the telehealth process; and develop and provide reporting procedures that identifies and analyzes inherent weaknesses in work and telehealth procedures. The incumbent will coordinate and work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies; will be responsible for advanced telehealth technical support to patients, staff and providers; provides technical consultation and support for staff and patients via phone, web chat, social media and face to face sessions; provides instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers alike for the delivery of care using telehealth technologies. For all assignments above the full performance level, the higher level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. References:
VA Handbook 5005, Appendix G50, Health Technician (Telehealth Clinical). This position is at the Advanced level and is above the full performance level (GS-6) of the Health Tech - 0640 series. The actual grade at which an applicant may be selected for this vacancy is GS-7. Physical Requirements:
Satisfactory physical examination as determined by the Employee Health Unit upon appointment only. See VA Directive and Handbook 5019 http:
//vaww1.va.gov/ohrm/HRLibrary/Dir-Policy.htm . The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items (up to 44 pounds) such as manuals, record boxes, equipment or heavy lifting (45 pounds and over) to assisting patients. The work requires above average agility and dexterity. This position also requires the ability to distinguish basic colors
- Department:
0640 Health Aid And Technician - Salary Range:
$43,251 to $56,222 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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